Throughout the years, Cath has spoken at conferences, women's groups and led workshops on customer service, stress, communications and a variey of topics to leaders and employees in the United States and around the world.
Why I love speaking/teaching/writing about customer-centered workplaces?
I know the outcomes of excellent service mean repeat customers and more money for companies; keeping their reputation in the marketplace intact and growing.
But what I especially like is that to reach those outcomes, businesses offer development opportunities to their employees that ultimately helps the employee in their professional and personal life. Everyone comes out ahead. I like this. Cath