Comments for Human Tuneup http://humantuneup.com Just another WordPress site Wed, 26 Jan 2011 17:50:34 +0000 hourly 1 http://wordpress.org/?v=3.0.3 Comment on Key Question by Lisa http://humantuneup.com/2010/11/hello-world/#comment-5 Lisa Wed, 26 Jan 2011 17:50:34 +0000 http://humantuneup.com/?p=1#comment-5 Before I started my new job, I had some questions about the employers' health benefits. I was routed to the health benefits specialist and when I asked her a few questions about costs and coverage, she responded with "pffgghhhh, I don't know that!" She could easily have responded with "I don't know the answer to that but here is how you can find out..." instead of making me feel like I was asking really stupid questions. Unfortunately, I have had to deal with this same woman a few more times since then and she clearly needs a tune up. The last call I made to her, she angrily responded, "Who routed you to me??!!" I don't know who this woman is but she clearly hates her job. My coworkers have had similar dealings with her. Its such a pity because it makes me not want to call to "try" to get answers to important questions about my health benefits... something I don't want to mess around with. Before I started my new job, I had some questions about the employers’ health benefits. I was routed to the health benefits specialist and when I asked her a few questions about costs and coverage, she responded with “pffgghhhh, I don’t know that!” She could easily have responded with “I don’t know the answer to that but here is how you can find out…” instead of making me feel like I was asking really stupid questions.

Unfortunately, I have had to deal with this same woman a few more times since then and she clearly needs a tune up. The last call I made to her, she angrily responded, “Who routed you to me??!!” I don’t know who this woman is but she clearly hates her job. My coworkers have had similar dealings with her. Its such a pity because it makes me not want to call to “try” to get answers to important questions about my health benefits… something I don’t want to mess around with.

]]> Comment on Key Question by Kerry http://humantuneup.com/2010/11/hello-world/#comment-4 Kerry Tue, 25 Jan 2011 19:36:00 +0000 http://humantuneup.com/?p=1#comment-4 The netwrok engineer I work with entered a trouble ticket on line with a large telecom company. He never received a follow up or a ticket number. I asked our sales rep about this and he said what's the ticket number. I SAID we didn't get a ticket number. (again) He said call the 800# to report the problem. I asked when the on line system would be fixed as that is our preferred method of handling these types of things. He said we were the only customer of his using the online system and to just call the 800#. (Read between the lines - go away unless you want to buy something) Why offer a (online) service that doesn't work?? How about helping the customer by trying to make it work? GRRRR We are looking at alternative telecom companies. Wish us luck! The netwrok engineer I work with entered a trouble ticket on line with a large telecom company. He never received a follow up or a ticket number. I asked our sales rep about this and he said what’s the ticket number. I SAID we didn’t get a ticket number. (again) He said call the 800# to report the problem. I asked when the on line system would be fixed as that is our preferred method of handling these types of things. He said we were the only customer of his using the online system and to just call the 800#. (Read between the lines – go away unless you want to buy something)

Why offer a (online) service that doesn’t work?? How about helping the customer by trying to make it work? GRRRR

We are looking at alternative telecom companies. Wish us luck!

]]> Comment on Key Question by Barbara Metz http://humantuneup.com/2010/11/hello-world/#comment-3 Barbara Metz Tue, 25 Jan 2011 19:30:43 +0000 http://humantuneup.com/?p=1#comment-3 My gripe is with clients who want me to do a job, but won't respond to questions/requests in a timely manner. PR is very time-sensitive. The quick get the coverage. My gripe is with clients who want me to do a job, but won’t respond to questions/requests in a timely manner. PR is very time-sensitive. The quick get the coverage.

]]> Comment on Key Question by Jennifer Fontenot http://humantuneup.com/2010/11/hello-world/#comment-2 Jennifer Fontenot Fri, 17 Dec 2010 23:47:38 +0000 http://humantuneup.com/?p=1#comment-2 I was in line the other day at the grocery store and noticed the cashier was very irritated. It looked as though her day had been long and it was only 10 am. She didn't smile and it looked like the wrong side of the bed had met her head on. I watched as the customer, who was from another country, began his payment process. I stepped back when the cashier yelled at the customer saying, "Did you push credit or debit? I'll bet you pushed debit! You did, didn't you? Slide your CARD through again." The man was confused. She was impolite. I was taken aback by her attitude. As she threw the receipt at the fellow, I decided not to visit her line again for awhile. Maybe she needs your customer service training. Maybe another side of the bed to wake up on. Jennifer I was in line the other day at the grocery store and noticed the cashier was very irritated. It looked as though her day had been long and it was only 10 am. She didn’t smile and it looked like the wrong side of the bed had met her head on.

I watched as the customer, who was from another country, began his payment process. I stepped back when the cashier yelled at the customer saying, “Did you push credit or debit? I’ll bet you pushed debit! You did, didn’t you? Slide your CARD through again.”

The man was confused. She was impolite. I was taken aback by her attitude. As she threw the receipt at the fellow, I decided not to visit her line again for awhile. Maybe she needs your customer service training. Maybe another side of the bed to wake up on.
Jennifer

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