“I can’t do that……….”

Is talking to customers like this still going on?!?
Yes it is. Oy.
Cooperation
In this case, use ‘the language of cooperation’ solution; tell the customer what you can do, not what you can’t.

Try these:
 “Let me see what we can do to fix this.” Or, “Let me connect you with the person who can help you with this.”

Maybe you wouldn’t say either of these exactly this way, okay fine, but catch the spirit of this approach which is work to find how you can help rather than telling them how you can’t.

"Cooperation Works!"
 
On a mission to TuneUp service.
Repeating the obvious, until it is the norm.
"I can't do that......"
Customer Care TuneUp Series
Life TuneUp Series
Greeting Cards
Heart Hoppers
july001023.jpg july001022.jpg july001021.gif july001020.jpg july001019.jpg july001018.jpg july001017.jpg july001016.jpg
Serving clients since 1979
july001015.jpg july001014.jpg july001013.jpg
Free TuneUps
Site Map
 Human TuneUp Company 1979-2018
©
july001011.jpg july001010.jpg july024001.gif
Cath & Company
Company Profile
Cath Q & A
Why TuneUps?
About Us
Contact Cath
Site Map
Contact Us
Vital Signs Books
FlipBooks
Free TuneUps
TuneUp Tools
CathArt
Heart Hoppers
Vital Signs Books
Greeting Cards
Heart Fest Murals
FlipBooks
TuneUp Tools
Framed Prints
CathArt Designs
Imprinted FlipBooks
The Store
Heart Hoppers
Heart Fest Murals
Greeting Cards
CathArt Designs
Vital Signs Books
FlipBooks
Framed Prints
CathArt
Keynotes
Customer Care TuneUps
A Dialogue about Customers
Life TuneUps
A Dialogue about Life
HeArt Fest Teambuilding
Clients & Comments
Video Clips of Cath
Services
Do Good with Us
Spread the Love
HeArt Fest
Site Map
Home
Cooperation
This is Your Life
Share the Load
Just Saying
Headboard
Willingness
Just Me
Smoother
Pace Thyself
Smart Teams
Free TuneUps