Is there anything deadlier than calling a business and having someone answer the phone with a made-to-say greeting using a rote, insincere tone of voice?

“Good Morning, this is XYZ; we aim to serve you with our very best.”

Stop it. Please.

I always think this kind of approach is an insult to intelligent customers and employees. If this is your workplace, please discuss this policy and see if it might be changed.

When you are encouraged (and not ordered) to add your personal touch to your service, it adds life and it’s more real. Customers feel the difference.
A workplace can be a messy place.

All those personalities.
Everyone mixed in together.
Different languages, cultures, belief systems,
preferences, skill levels, egos and attitudes. Whew!

Somehow all these differences create teams that make up departments that form companies.

The trick in all this? It is to not see one person as more important than another but to see “we’re all in this together.”

Is this true where you work? Is there rivalry between various departments of the same organization? Where there ought to be cooperation, is there competition?

Those behaviors do not create a unified team. Consider the ultimate bottom line: You are all in this together, united in serving your customers.
If for some reason you cannot all get on the same cart going down the same street together, at least unite behind the quality of the service you provide to your customers.

Hop on board. Bring everyone along. We’re all in this together.
Everyone is playing a part so the whole works.
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Autographed by Cath
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Hop on Board
Your Personal Touch
Sample 1
Sample 2
Sample 3
Next-Steps Checklist
If you are inspired to excel in your customer and co-worker relationships, you may use this checklist to identify the tools and techniques you would like to employ to reach your goal.

Setting the Right Tone
People Skills
The Ripple Effect

Benefits are many: Employees are refreshed and skilled in the art of customer care!
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Consider these four ways to add your personal touch:





The point is? Add your touch. Put your style into the equation.

Get the personal touch reputation.