If you’re human and you serve The Public, I bet you have your very own examples of how and when a customer ‘got to you’ i.e. they found your button and pushed it.

 Let me hear from you. Tell me your “Grrrrr” stories please!
What do your customers do that sets off the “Grrrrr” in you?

For me, if they cause me extra work due to their disorganization, that gets to me.

As in, I sent them the information they needed a week ago but now they can’t find it so I have to use my time to look it up and resend it. Grrrrrr.

What are things that drive you nuts about customers in your particular profession?

Examples

• Waiters dread the customer who does not know what they want.
• The high-tech people who have to help the low-tech among us.
• The call center person who can’t understand a thing the person is saying.
• Etc etc

 Here is an excerpt from my book It’s Not Nice To Choke Your Customer where I write about this very issue.

 Key Choice

 It is a question you need to ask yourself and answer periodically. How are you going to treat your customers, regardless of how you are treated?

The Workplace

 Sometimes, if you feel unappreciated, or for some reason upset with management, your upset can creep over into how you treat your customers. “They don’t treat me well, so I’m not going to treat our customers well.” It’s a petulant, frustrated child reaction, but it happens nonetheless.

Get over this.

Even if your relationship with your place of employment is not the best, even if it reeks, it’s no reason for passing a negative attitude along to your customers. If you are so upset with your boss or where you work, take it up with them, not out on your customers.

The Customers

 Sometimes it’s the customers themselves that find your last nerve.

Advice: Breathe past your initial reaction and make it to the place of choice, where you choose to treat them well regardless of how they treat you. Maybe it is in your nature to act kindly towards all. Good for you.

 Most of us need a little work in order to treat our customers well no matter what they send our way. A friendly reminder or refresher training.

Thanks for visiting my blog! – Cath