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“I can’t do that……….”
Is talking to customers like this still going on?!?
Yes it is. Oy.
Expecting yourself to get it all done?
I agree wholeheartedly with Tonya in her comments below.
Sometimes customers simply aren’t worth the headaches they cause. Have you ever thought of firing a customer?
“Ooooooh yoo hooooo, customers…..” - Cath
I’m just saying.
Some days I think what we really need in America is Customer Training 101.
This would be part of the lesson plan:
Two times in one week recently I was at my local business supply store.
And I say two times in one week because both times I witnessed the same thing. Un-willingness.
The power of emotional memory in customer service can make an impact on future business.
On the night before my wedding, there were dead bugs in the headboard in the hotel room where I stayed.
Not big enough to be gross and not worth calling the front desk over, but there they were. Tiny little bugs, drawn in by the light and now dead.
Leaving in their wake an emotional memory of my stay there.
Teachers, What a BIG Job.
If you know a teacher, say thank you.
It simply has to be a part of what keeps them going.
Does this bother you?
While I was very much still online, at the end of our chat, there was a loud noise in my ear as she dropped the phone loudly into the cradle.
Having always been fascinated with the tone of anyone's talking, I decided to do a ToneOnThePhone Experiment ...to hear their greeting and how a customer might feel from it. Or any human for that matter.
In the interest of making customer service smoother for all, I submit the following.
When any one of us is buying something, we owe it
to each other to have our cash, debit or credit card
ready to go when it’s time to pay. You in?