Most Popular Topics
► It’s Not Nice To Choke Your Customer
Especially helpful to anyone who serves The Public
…and to those who have just about had enough of serving The Public
…and to managers and employees in search of customer skills
…and to teams in search of fresh attitudes and approaches
▪ Interactive Keynote ▪ Breakout Session
▪ Workplace Workshops ▪ Train the Trainers
CHOOSE FROM THESE
▪ They’re Everywhere!
▪ People Reading Skills
▪ Two Types of Listening Essentials
▪ Help with The Difficult
▪ Button Pushing Declines
▪ Let Your Walls Talk
All sessions have customization due to pre-research.
OUTCOMES
Employees are invigorated.
Customers catch it.
Your business thrives.
CATH’S APPROACH
“In order to keep the content alive long after our time together, I get people up out of their chairs, involved in hands-on experiments, thinking new thinkings, and having fun.
“And I make sure each one commits to taking the best idea with them and putting it to work.
“500 humans attend The Customer Service TuneUp? That’s a lot of fresh new energy coming into your organization!!” – Cath
“It’s well worth your time to listen to Cath’s ideas.
She is one of the most creative people I know in this business.”
– Ken Blanchard, One Minute Manager
SATISFIED CUSTOMERS OF CATH
Nestle ▪ Viasat ▪ Nokia ▪ Intuit ▪ Penhall ▪ Safeway ▪ Marriott ▪ Teledyne ▪ Kawasaki ▪ Genentech ▪ Shell Energy ▪ Office Depot ▪ American Express ▪ American Suzuki ▪ Apple Computer ▪ General Dynamics ▪ San Diego Zoo ▪ Mitsubishi Motor Sales ▪ Mitsubishi Electronics ▪ Harvey’s Casino ▪ San Diego Press Club ▪ Sempra Utilities……..more
Schedule a service TuneUp for your next meeting or conference;
or invite Cath to tune up your staff.
Customer Service TuneUp Tool Kit
BOOK – FLIPBOOK – APPRECIATION CARDS – ALL IN ONE
Gift each employee this Tool Kit and simply say – “Treat our customers like this. Thank you.”
With that one act, rest assured you would be giving every team member
what they need to refresh their service skills. Outcome? Up goes your company’s
reputation in the marketplace for great service.
TuneUp Tool Kit at the TuneUp Store
Interactive Keynote
With a sense of fun and yet as practical as can be, this keynote gets people up out of their chairs making friends and taking with them some of the best ideas today for serving The Public.
Train the Trainers
If you prefer your own training staff lead these workshops, please contact us
to discuss this possibility. Contact Cath
► Keynote: Half the People. Half the Power.
A TuneUp for Women
One day I asked myself: 'What is the most important thing I can be doing to help the world now?'
Without a moment’s hesitation the answer appeared. Encourage women.
Inspired by that realization, coupled with my experience teaching women
plus my longtime hunch that no country or community
can fully work until the talents of women
are woven into the mix,
I created Half the People. Half the Power. – An Interactive Keynote by Cath
• Stories of the Journey to Here
• By the Power Vested in Us by Nobody
• The Hands Up Experiment
• The Dangling Washer Experiment.
• We as the Link Between.
Appeals to groups of dedicated women who need a shot in the arm.
Appeals to women looking for their best selves.
Appeals to women who are worn out and need to be revitalized.
Intent: Not only spoken words, but includes experiments that create a revialized sense
of capabilities and next steps.
Please note: Whether you choose a keynote speech, workshop, or convention breakout session, the length and format will vary to suit your needs.
