Include these TuneUps in your staff training, as part of your next event or conference or when you need a refreshing break from serving too many humans for too long!
Schedule Cath for TuneUps, workshop training, expert commentary on customer care or to discuss her book: Vital Signs! for Customer Care - 33 Inspirations to Tune Up Your Customer Service.
4 Ways to UP Skill and Succeed
In this TuneUp, you are encouraged to take care of yourself while taking care of your customers. Time for you: including the grape experiment, values clarification exercise and your personalized origami box of less stress. 1.5 hours
By experimenting with two simple techniques, you can transform yourself from
“I can’t remember names” to “I can.” Via a dominoes experiment, you assess your ability to have your directions and explanations received as intended. 1.5 hours
BENEFIT: Customers treated well talk and tell.
BENEFIT: Memories of being treated well can last a lifetime.
Why do customers act like that?!? Identify the differences in customer styles and how to be successful in working with each one. To increase rapport and put customers at ease, tune in and match your customer’s pace and priority. 1.5 hours
Read people/Build rapport
TuneUp #4 -
To calm upset customers, practice the #1 calmer of customers: behind-the-words listening. To encourage your customers’ cooperation up front, learn and speak the language of cooperation. 1.5 hours