When an organization is customer focused, they tune up all the points of contact with their customers.

EXAMPLE: Phone greetings. So much is communicated by tone!

QUESTION: What are the following businesses communicating by the greeting they give to their customers? Are they understandable, personal, authentic, human?
  
EMAIL me with your comments
Tone On the Phone
Having always been fascinated with the tone of anyone's talking, I decided to do a ToneOnThePhone Experiment and call my local businesses, and Hawaii (one of my favorite places on earth), to hear their greeting and how a customer might feel from it. Or any human for that matter.
Home
TuneUp Company
Services
TuneUp Tools
CathArt
Contact Us
mar001026.jpg mar001025.jpg mar001024.jpg
Customer Care Workshops
Life! Workshop TuneUps
Vital Signs Books
Greeting Cards
Heart Hoppers
Vital Signs
Site Map
mar001027.jpg