In my e-mailings to over a thousand subscribers weekly, I always try to identify a weak link in the chain of personal thoughts, actions and consequences that can change a life and the lives of others for the better or for the worse. These are reprints of those TuneUps.
Professional Human TuneUps by Cath
Iím your customer. Donít say ďyour call is important to usĒ and then make me wait 15 minutes. Yes, I can put you on speaker phone and go about my To Do list, but how very irritating that is.
EXPERIMENT: Simulate what itís like to be your customer on hold.
Because my work helps companies deliver excellent service to their customers, I like to stay up-to-date about anything that might help that happen. Teamwork! So key.