August 2011
TuneUp Times
with Cath
Greetings
PERSONAL and NATIONAL $ TUNE UP TIME
It seems that what’s up is money, and in most cases, not enough of it.
Personally and nationally we have been on a spending spree without budget in mind.
It appears it is time to draw this financial fling to a close.
The Party’s Over.
Can I see a show of hands?
Who among us were at this party?
Who among us have lived beyond paycheck and bank account?
I think we are not alone. 5% of us? 59%? Paycheck to paycheck?
I’m not at all sure.
But according to Bernice Kanner, 83% of us fret about money.
I find that comforting somehow.
Humans, in a pickle together.
I have been to credit card hell. You?
It was such a fun trip there but not so much fun getting debt free.
And let's be clear. That is the destination.
DESTINATION
Feet-On-the-Ground
Paying-Off-Debt
DEBT FREE
Stay tuned!
Money TuneUp
A Brief Course in Debt Withdrawal
Signs Its Time To Take a Different Street?
1. Bill collectors call you.
2. You’re not sure how many credit cards you have.
3. Money ends before the month does.
Earn more or spend less. Start somewhere.
Just maybe the white knight will ride in and just love the idea of paying off all your bills.
Good luck.
Or just maybe that rich relative will, in fact, pay your way to keep you around.
Good luck.
Living beyond one’s means…it’s not just a personal problem for many but our national nightmare also.
KEY: Know the difference between need and waaaaaaaant.
KEY: Know when enough is enough.
NATIONAL $ TUNE UP
“The old consumer economy is gone, and it’s not coming back.”
- David Leonhardt The Economic Scene columnist for The New York Times.
CUSTOMER SERVICE TUNE UP
R – E – S – P – E – C – T
Respect
One of the tricks of customer service, and might I say of life itself, is to treat each other well. It will never go out of style.
I can hear Aretha Franklin wailing now, can’t you?
“R – E – S – P – E – C – T! Find out what it means to me.”
(Apologies to the younger generation if you missed Aretha…Her version of Respect is number five on Rolling Stones list of The 500 Greatest Hits of All Time.)
Aretha has it right. Respect.
No matter what your customer’s appearance.
No matter how much they earn, or don’t earn.
No matter what they smell like.
No matter what they’re wearing.
No matter how they treat you.
When I was traveling all over, delivering all day seminars, one day in Ft. Smith,
Arkansas and the next day in Little Rock, I sometimes didn’t have time to change from professional clothes to travel clothes before I was on to the next plane, train, or automobile. I started to notice I got treated differently based on how I was dressed.
What am I saying?
If you want to be top notch in customer service, you will treat everybody like somebody, regardless. Suits or sweats.
RESPECT. In day-to-day reality, this means that the janitor gets the same reverence as the CEO.
I said it was tricky.
Respect is defined as high regard. Some people think everyone has to earn their respect. We don’t have time. I recommend giving everyone respect right up front, and then change that if you have to. This is within your power.
The whole world will work better.
Excerpt from Cath’s book “It’s Not Nice to Choke Your Customer”
LAST CALL FOR SUMMER
In keeping with our theme of enjoying it before it’s gone: It’s still summer.
“What is it you still hope to accomplish this summer?”
a) Nothing.
b) And then doing nothing after doing nothing.
c) If I can honestly say: “I have never been this relaxed in all my life.”
Amongst our buzzing here and there, may we enjoy all of the above.
See you in September,
Cath DeStefano
Human Developer
Fascinated with classroom power.
Love to see the lights go on in humans.
CURRENTLY SCHEDULING
Half the People Half the Power
A TuneUp for Women
NEED HELP SERVING YOUR CUSTOMERS?
This is precisely what I do.
CURRENTLY SCHEDULING
▪ 4 Different Customer Service TuneUps… that are fun, practical and long-lasting.
Suggest spreading out over a year, scheduling one per quarter.
▪ Keynotes for conferences and management meetings scheduled February though November.
Contact Cath to schedule : Cath@HumanTuneUp.com
Shop at The TuneUp Store
▪ Customer Service TuneUp Tools ▪ Book/FlipBook
▪ Employee Appreciation Cards ▪ Thank You Cards
